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Electric Family

Find answers to your questions about orders, shipping, returns, and more from the Electric Family team. Fast, friendly help is just a click away.

Customer Support | Electric Family Help Center

How to Know if Your Electric Family  Order Was Successful

How to Fix a Wrong Shipping Address on Your Electric Family Order

How to Cancel or Change Electric Family Orders

Reasons Why Your Electric Family Order May Be Canceled

Which Payment Methods are Accepted by Electric Family

Why You Might See Multiple Charges from Electric Family

What to Do If Your Credit or Debit Card Isn’t Working at Checkout

Understanding Non-Sterling Transaction Fees on International Orders

Tracking Orders, Payments & Receipts

When Will My Electric Family Order Ship?

How to Track Your Electric Family Order

Does Electric Family Offer Expedited Shipping?

What to Do If Your Electric Family Order Arrives in Multiple Shipments

What To Do If Your Electric Family Package Is Marked Delivered But Missing

Does Electric Family Ship Internationally?

Which Shipping Carrier Will Deliver My Electric Family Order?

What Happens If Your Electric Family Package Is Returned To Sender

Shipping Times, Carriers & Delivery Info

What Is The Electric Family Return Policy?

What If I Receive A Damaged Or Defective Item?

Start An Electric Family Return

Electric Family Return Policy & Portal

About Electric Family E-Gift Cards

Using A Gift Card On An Electric Family Order

How To Apply A Discount Or Promo Code To Your Electric Family Order

Gift Cards, Promo Codes & Discounts

How To Wash & Care For Electric Family Merch

How to Wash & Care for Your EF Merch

Learn More About The Ef Super Store

What Are Fam Points?

About the EF Superstore

Why is my new record dusty or dirty?

Can you replace my noisy record?

My record is skipping — what should I do?

Vinyl Care & Troubleshooting Guide

Privacy Policy

Learn how to track your Electric Family order, get payment confirmations, and view receipts.

Find out how long shipping takes, who delivers your package, and what to expect during delivery.

Learn how to return items, what is eligible, and how long refunds take.

Get help with gift cards, apply discount codes, and troubleshoot promo issues.

Tips for washing your Electric Family items to keep them in great condition.

Find details about who we are and what we offer.

Record skipping is usually caused by turntable setup, not a vinyl defect. Learn how to adjust your tonearm, clean your stylus, and know when to reach out for help.

This Privacy Policy addresses only personal information collected through the Site, which is operated by Top Drawer Merch LLC on our behalf.

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