HOW TO KNOW IF YOUR EF ORDER WAS SUCCESSFUL
Learn how to confirm your Electric Family order and what to do if you didn’t get a confirmation email.
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TRACKING ORDERS, PAYMENTS & RECEIPTS
Learn how to track your Electric Family order, get payment confirmations, and view receipts.
HOW TO FIX A WRONG SHIPPING ADDRESS FOR YOUR EF ORDER
Need to update your shipping address? Here's what to do if you entered the wrong one.
HOW TO CANCEL OR MODIFY AN EF ORDER
Learn how to cancel or make changes to your Electric Family order before it ships.
REASONS WHY YOUR EF ORDER MAY BE CANCELED
Understand common reasons for Electric Family order cancellations and what to do next.
WHICH PAYMENT METHODS ARE ACCEPTED BY EF
See what payment options are accepted by Electric Family, including credit cards and Klarna.
WHY YOU MIGHT SEE MULTIPLE CHARGES FROM EF
Unsure why you were charged more than once? Here's what it could mean and how to fix it.
WHAT TO DO IF YOUR PAYMENT CARD ISN'T WORKING DURING CHECKOUT
Having issues with payment at checkout? Follow these steps if your card is being declined.
UNDERSTANDING NON-STERLING TRANSACTION FEES
Learn what non-sterling transaction fees are and when they apply to international orders.