Learn how to return your item and what qualifies for a refund.

Our Return PolicyItems purchased directly from our website may be returned within 30 days from the date of shipment for a full refund to the original form of payment or store credit for the full price of the item(s). The item(s) must be unopened, unworn, and free of any visible damage. The total amount refunded will be credited to your payment method used at the time of purchase (minus shipping and handling fees) or as store credit once the package arrives at our facility and the item(s) are inspected. Items that are ineligible for a refund:&#x2022; Returned after 30 days from the date of shipment&#x2022; Condition of product is unsatisfactory for resale (stains, pet hair, unpleasant scent, worn, washed)&#x2022; Items sold in Mystery Packs/Boxes or Clearance Section&#x2022; Items purchased on-site at a festival or event Please allow 7-10 business days for your return to be verified. You will receive an email confirmation once it has been approved. From that point, your refund will take 3-5 business days to return to your account. International ReturnsPlease be aware that international returns are subject to different limitations. Due to significantly increased international return costs, all international returns are ineligible for a paid return shipping label. We ask that you please ship your return back to:Top Drawer Returns1680 Tide Ct STE AWoodland, CA 95776 After shipping, please forward your receipt for tracking details. Once we receive your tracking information to confirm it is en route to the fulfillment center, your refund or store credit will be issued and you will be notified. Event Purchases Policy Overview:At our live events, including festivals, concerts, and shows, we prioritize creating a memorable and enjoyable experience for our attendees. This extends to the unique merchandise we offer at these events. To ensure a smooth and efficient process for everyone, we have specific policies in place regarding merchandise sales. All Sales Final:The sale is considered final once you make a purchase at any of our events. We do not offer refunds, exchanges, or cancellations for merchandise bought at any event. This policy applies to all types of merchandise, including apparel, accessories, and promotional items. Exceptions to the Policy:While our policy is generally that all sales are final, we acknowledge that there may be exceptional cases. In specific circumstances, such as product defects or other significant issues with the merchandise, we may, at our discretion, consider requests for refunds or exchanges. To make such a request, please provide proof of purchase and submit it to our support team. Each request will be reviewed individually, and decisions will be made based on the merits of each case. Handling Product Defects:We strive to offer high-quality merchandise. However, if you encounter a defective product, please inform our on-site merchandise support team immediately. We are committed to assessing the issue promptly and providing an appropriate solution, which may include a replacement, refund, or credit to our website, depending on the situation. Contact and Support:For any inquiries or concerns regarding our &apos;All Sales Final&apos; policy for event merchandise, our on-site merchandise support team is ready to assist you. Contact us through our Help Center for further assistance or clarification. Policy Changes:We reserve the right to modify or amend this policy at any time. Any changes will be communicated clearly at the event venue or through other appropriate communication channels, ensuring our attendees are always informed. ExchangesDue to constantly fluctuating inventory levels and product availability, we are unable to accept exchanges. If a customer wishes to exchange an item or items, their best option is to return the items for store credit.&#xA0; <a href="https://electricfamily.topdrawer.support/en-US/start-an-electric-family-return-211727" target="_blank" rel="noopener noreferrer">Returns Portal</a> Return to Sender (RTS) Packages:If your package is returned to our fulfillment center as undeliverable (e.g., due to an incorrect address, missing apartment/unit number, refusal at delivery, or multiple failed delivery attempts), it will be processed as a Return to Sender (RTS).What Happens Next:Domestic Orders:&#xA0;Once the RTS package is received at our warehouse and inspected, a refund or store credit will be issued for the item(s), minus the original shipping charges.If a reshipment is possible, our team may reach out directly, or you can submit a support ticket to inquire about reshipment options. Please note that reshipments for RTS packages will incur a new shipping fee, which must be paid before the order is resent.International Orders:&#xA0;Due to increased international shipping fees and customs challenges, RTS packages from outside the U.S. will be automatically refunded for the cost of item(s) only. Original shipping fees are non-refundable.Additional Notes:<ul><li style="font-size: 16px;">We are not responsible for delivery failures caused by incorrect or incomplete shipping addresses entered at checkout.</li><li style="font-size: 16px;">If you notice an error in your shipping address, please contact us immediately&#x2014;before your order ships&#x2014;so we can correct it.</li><li style="font-size: 16px;">Orders returned as RTS due to refusal of delivery (e.g., unwanted duties, changed mind) are not eligible for free re-shipping.</li><li style="font-size: 16px;">Reshipments for RTS packages will incur a new shipping fee, which must be paid before the order is resent.</li></ul>

What Is The Electric Family Return Policy?

If you receive a damaged or defective item, please contact us through our customer service help portal and we will help you with a resolution immediately.

<span id="isPasted" style="color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you receive a damaged or defective item, please <span id="isPasted" style="color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"><a href="https://electricfamily.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">contact us</a><span id="isPasted" style="color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"> through our customer service help portal and we will help you with a resolution immediately.&#xA0;

What If I Receive A Damaged Or Defective Item?

Step-by-step guide for using the Returns Portal to return your order.

Start a Return<a href="https://help.electricfamily.com/support/solutions/articles/47001233948-our-return-policy">&#xA0;</a><iframe src="https://app.shiphero.com/returns/6279/?language=en" width="100%" height="100%" style="min-height: 900px;" class="iframe" frameborder="0" sandbox="allow-scripts allow-forms allow-same-origin allow-presentation"></iframe>

Electric Family Return Policy & Portal

What Is The Electric Family Return Policy?

What If I Receive A Damaged Or Defective Item?

Start An Electric Family Return