Learn how to return your item and what qualifies for a refund.

Our Return PolicyItems purchased directly from our website may be returned within 30 days from the date of shipment for a full refund to the original form of payment or store credit for the full price of the item(s). The item(s) must be unopened, unworn, and without any visible damage. The total amount refunded will be credited to your payment method used at the time of purchase (minus shipping and handling) or as store credit once the package arrives at our facility and the item(s) are inspected.Items that are ineligible for a refund:&#x2022; Returned after 30 days from the day of shipment&#x2022; Condition of product is unsatisfactory to be resold (stains, pet hair, unpleasant scent, worn, washed)&#x2022; Items sold in Mystery Packs/Boxes or Clearance Section&#x2022; Items purchased on-site at a festival or event Please allow 7-10 business days for your return to be verified. You will receive an email confirmation once it has been approved. From there, your refund will take 3-5 business days to be back in your account.International ReturnsPlease be aware international returns are subject to different limitations. Due to significantly increased international return costs, all international returns are ineligible for a paid return shipping label.We ask that you please ship your return back to:Top Drawer Merch Returns Department#6378175 S Virgina St, STE 850Reno, NV 89511USA After shipping, please forward your receipt for tracking details. Once we receive your tracking information to confirm it&apos;s en route to the fulfillment center, your refund or store credit will be issued and you will be notified.Event PurchasesPolicy Overview:At our live events, including festivals, concerts, and shows, we prioritize creating a memorable and enjoyable experience for our attendees. This extends to the unique merchandise we offer at these events. To ensure a smooth and efficient process for all, we have specific policies in place regarding merchandise sales. All Sales Final:The sale is considered final once you make a purchase at any of our events. We do not offer refunds, exchanges, or cancellations for merchandise bought at any event. This policy applies to all types of merchandise, including apparel, accessories, and promotional items. Exceptions to the Policy:While our policy is generally all sales final, we acknowledge that there might be exceptional cases. In specific circumstances, such as product defects or other significant issues with the merchandise, we may, at our discretion, consider requests for refunds or exchanges. To make such a request, please provide proof of purchase and submit it to our support team. Each request will be reviewed individually, and decisions will be made based on the merits of each case. Handling Product Defects:We strive to offer high-quality merchandise. However, if you encounter a defective product, please inform our on-site merchandise support team immediately. We are committed to assessing the issue promptly and providing an appropriate solution, which may include a replacement, refund, or credit to our website, depending on the situation. Contact and Support:For any inquiries or concerns regarding our &apos;All Sales Final&apos; policy for event merchandise, our on-site merchandise support team is ready to assist you. Contact us through our Help Center for further assistance or clarification. Policy Changes:We reserve the right to modify or amend this policy at any time. Any changes will be communicated clearly at the event venue or through other appropriate communication channels, ensuring our attendees are always informed. ExchangesDue to constantly fluctuating inventory levels and product availability, we are unable to accept exchanges. If your customer wishes to exchange an item or items, their best option is to return the items for a store credit. <a href="https://electricfamily.topdrawer.support/en-US/start-an-electric-family-return-211727" target="_blank" rel="noopener noreferrer">Returns Portal</a>

WHAT IS THE ELECTRIC FAMILY RETURN POLICY?

If you receive a damaged or defective item, please contact us through our customer service help portal and we will help you with a resolution immediately.

<span id="isPasted" style="color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you receive a damaged or defective item, please <span id="isPasted" style="color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"><a href="https://electricfamily.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">contact us</a><span id="isPasted" style="color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"> through our customer service help portal and we will help you with a resolution immediately.&#xA0;

WHAT IF I RECEIVE A DAMAGED OR DEFECTIVE ITEM?

Step-by-step guide for using the Returns Portal to return your order.

Start a Return<a href="https://help.electricfamily.com/support/solutions/articles/47001233948-our-return-policy">&#xA0;</a><iframe src="https://app.shiphero.com/returns/6279/?language=en" width="100%" height="100%" style="min-height: 900px;" class="iframe" frameborder="0" sandbox="allow-scripts allow-forms allow-same-origin allow-presentation"></iframe>

START AN ELECTRIC FAMILY RETURN

Shop

Create Ticket

Electric Family

Learn how to return items, what is eligible, and how long refunds take.

ELECTRIC FAMILY RETURN POLICY & PORTAL

HOW TO KNOW IF YOUR EF ORDER WAS SUCCESSFUL

HOW TO FIX A WRONG SHIPPING ADDRESS FOR YOUR EF ORDER

HOW TO CANCEL OR MODIFY AN EF ORDER

REASONS WHY YOUR EF ORDER MAY BE CANCELED

WHICH PAYMENT METHODS ARE ACCEPTED BY EF

WHY YOU MIGHT SEE MULTIPLE CHARGES FROM EF

WHAT TO DO IF YOUR PAYMENT CARD ISN'T WORKING DURING CHECKOUT

UNDERSTANDING NON-STERLING TRANSACTION FEES

TRACKING ORDERS, PAYMENTS & RECEIPTS

WHEN WILL MY ELECTRIC FAMILY ORDER SHIP?

HOW TO TRACK YOUR ELECTRIC FAMILY ORDER

DOES ELECTRIC FAMILY OFFER EXPEDITED SHIPPING?

WHAT TO DO IF YOUR ELECTRIC FAMILY ORDER ARRIVES IN MULTIPLE SHIPMENTS

WHAT TO DO IF YOUR ELECTRIC FAMILY PACKAGE IS MARKED DELIVERED BUT MISSING

DOES ELECTRIC FAMILY SHIP INTERNATIONALLY?

WHICH SHIPPING CARRIER WILL DELIVER MY ELECTRIC FAMILY ORDER?

WHAT HAPPENS IF YOUR ELECTRIC FAMILY PACKAGE IS RETURNED TO SENDER

SHIPPING TIMES, CARRIERS & DELIVERY INFO

ABOUT ELECTRIC FAMILY E-GIFT CARDS

USING A GIFT CARD ON AN ELECTRIC FAMILY ORDER

HOW TO APPLY A DISCOUNT OR PROMO CODE TO YOUR ELECTRIC FAMILY ORDER

GIFT CARDS, PROMO CODES & DISCOUNTS

HOW TO WASH & CARE FOR ELECTRIC FAMILY MERCH

HOW TO WASH & CARE FOR ELECTRIC FAMILY APPAREL

LEARN MORE ABOUT THE EF SUPER STORE

WHAT ARE FAM POINTS?

ABOUT THE EF SUPERSTORE