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<span id="isPasted" style="color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you receive a damaged or defective item, please <span id="isPasted" style="color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"><a href="https://electricfamily.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">contact us</a><span id="isPasted" style="color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"> through our customer service help portal and we will help you with a resolution immediately.&#xA0;

If you receive a damaged or defective item, please contact us through our customer service help portal and we will help you with a resolution immediately.

What If I Receive A Damaged Or Defective Item?

Electric Family Return Policy & Portal

How to Know if Your Electric Family  Order Was Successful

How to Fix a Wrong Shipping Address on Your Electric Family Order

How to Cancel or Change Electric Family Orders

Reasons Why Your Electric Family Order May Be Canceled

Which Payment Methods are Accepted by Electric Family

Why You Might See Multiple Charges from Electric Family

What to Do If Your Credit or Debit Card Isn’t Working at Checkout

Understanding Non-Sterling Transaction Fees on International Orders

Tracking Orders, Payments & Receipts

When Will My Electric Family Order Ship?

How to Track Your Electric Family Order

Does Electric Family Offer Expedited Shipping?

What to Do If Your Electric Family Order Arrives in Multiple Shipments

What To Do If Your Electric Family Package Is Marked Delivered But Missing

Does Electric Family Ship Internationally?

Which Shipping Carrier Will Deliver My Electric Family Order?

What Happens If Your Electric Family Package Is Returned To Sender

Shipping Times, Carriers & Delivery Info

What Is The Electric Family Return Policy?

Start An Electric Family Return

About Electric Family E-Gift Cards

Using A Gift Card On An Electric Family Order

How To Apply A Discount Or Promo Code To Your Electric Family Order

Gift Cards, Promo Codes & Discounts

How To Wash & Care For Electric Family Merch

How to Wash & Care for Your EF Merch

Learn More About The Ef Super Store

What Are Fam Points?

About the EF Superstore

Why is my new record dusty or dirty?

Can you replace my noisy record?

My record is skipping — what should I do?

Vinyl Care & Troubleshooting Guide

Privacy Policy

What If I Receive A Damaged Or Defective Item?Updated 8 days ago