Since the launch of our website in 2012, Electric Family has grown from a small bracelet company to become the go-to source for exclusive artist merchandise, charity collaborations, and premium festival products. In 2015 we began increasing our invol

Since the launch of our website in 2012, Electric Family has grown from a small bracelet company to become the go-to source for exclusive artist merchandise, charity collaborations, and premium festival products.&#xA0; In 2015 we began increasing our involvement in artist merchandise management. Since then, we&#x2019;ve watched the demand for high-quality merch continually increase at a remarkable rate. That growth is continuing today and is showing no signs of slowing down. As a response to this overwhelming demand, we are stoked to officially introduce the Electric Family Artist Merchandise Superstore; a first-of-its-kind marketplace experience featuring a wide range of clothing, accessories, jewelry, music, and goods from your favorite artists, record labels, music festivals, and brands. Superstore features:<ol><li>Shop merch and music from your favorite artists, record labels, music festivals, and brands, as well as Electric Family branded goods, all on electricfamily.com</li><li>All orders, including orders containing products from multiple brands and artists, ship at once in real-time from the EF fulfillment center in Los Angeles, CA</li><li>Shop exclusive Electric Family charity collabs and LTD artist merch not available anywhere else</li><li>Save on shipping costs by ordering merch from multiple artists or brands and having it shipped in one package</li><li>Discover new artists and brands that we know you&#x2019;ll love</li><li>Make an impact when you shop - many products in the superstore benefit a cause or multiple causes</li></ol> <ul><li>Shop merch and music from your favorite artists, record labels, music festivals, and brands (including Electric Family!)</li></ul> <ul><li>Save on shipping &#xA0;by ordering merch from multiple artists or brands and having it shipped in one package from the EF fulfillment center in Los Angeles, CA</li></ul> <ul><li>Access exclusive Electric Family charity collabs and LTD artist merch not available anywhere else</li></ul> <ul><li>Discover new artists and brands that we know you&#x2019;ll love</li></ul> <ul><li dir="ltr">Make an impact when you shop - many products in the superstore benefit a cause or multiple causes</li></ul>

LEARN MORE ABOUT THE EF SUPER STORE

FAM Points is our reward-based point system where you can earn points to spend on your next purchase! For every $1 spent, you will earn 10 FAM Points. You can cash out your FAM Points to earn:• $5 Off Coupon - 500 FAM Points• $10 Off Coupon - 1000 FA

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 24px; color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">FAM Points is our reward-based point system where you can earn points to spend on your next purchase! For every $1 spent, you will earn 10 FAM Points.<p style="box-sizing: border-box; margin: 0px 0px 24px; color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You can cash out your FAM Points to earn: &#x2022; $5 Off Coupon - 500 FAM Points &#x2022; $10 Off Coupon - 1000 FAM Points &#x2022; $25 Off Coupon - 2000 FAM Points &#x2022; $5 Gift Card(s) - 500 FAM Points (Additive in multiples of 500 FAM Points)<p style="box-sizing: border-box; margin: 0px 0px 24px; color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://www.electricfamily.com/pages/rewards" rel="noopener noreferrer" style="box-sizing: border-box; color: rgb(0, 0, 0); text-decoration: none; background-color: transparent;" target="_blank">Click here</a> to sign up for an account and to earn your first 250 FAM Points instantly! Do you have additional questions? Submit a ticket through our help portal!&#xA0;

WHAT ARE FAM POINTS?

Shop

Create Ticket

Electric Family

Find details about who we are and what we offer.

ABOUT THE EF SUPERSTORE

HOW TO KNOW IF YOUR EF ORDER WAS SUCCESSFUL

HOW TO FIX A WRONG SHIPPING ADDRESS FOR YOUR EF ORDER

HOW TO CANCEL OR MODIFY AN EF ORDER

REASONS WHY YOUR EF ORDER MAY BE CANCELED

WHICH PAYMENT METHODS ARE ACCEPTED BY EF

WHY YOU MIGHT SEE MULTIPLE CHARGES FROM EF

WHAT TO DO IF YOUR PAYMENT CARD ISN'T WORKING DURING CHECKOUT

UNDERSTANDING NON-STERLING TRANSACTION FEES

TRACKING ORDERS, PAYMENTS & RECEIPTS

WHEN WILL MY ELECTRIC FAMILY ORDER SHIP?

HOW TO TRACK YOUR ELECTRIC FAMILY ORDER

DOES ELECTRIC FAMILY OFFER EXPEDITED SHIPPING?

WHAT TO DO IF YOUR ELECTRIC FAMILY ORDER ARRIVES IN MULTIPLE SHIPMENTS

WHAT TO DO IF YOUR ELECTRIC FAMILY PACKAGE IS MARKED DELIVERED BUT MISSING

DOES ELECTRIC FAMILY SHIP INTERNATIONALLY?

WHICH SHIPPING CARRIER WILL DELIVER MY ELECTRIC FAMILY ORDER?

WHAT HAPPENS IF YOUR ELECTRIC FAMILY PACKAGE IS RETURNED TO SENDER

SHIPPING TIMES, CARRIERS & DELIVERY INFO

WHAT IS THE ELECTRIC FAMILY RETURN POLICY?

WHAT IF I RECEIVE A DAMAGED OR DEFECTIVE ITEM?

START AN ELECTRIC FAMILY RETURN

ELECTRIC FAMILY RETURN POLICY & PORTAL

ABOUT ELECTRIC FAMILY E-GIFT CARDS

USING A GIFT CARD ON AN ELECTRIC FAMILY ORDER

HOW TO APPLY A DISCOUNT OR PROMO CODE TO YOUR ELECTRIC FAMILY ORDER

GIFT CARDS, PROMO CODES & DISCOUNTS

HOW TO WASH & CARE FOR ELECTRIC FAMILY MERCH

HOW TO WASH & CARE FOR ELECTRIC FAMILY APPAREL