Since the launch of our website in 2012, Electric Family has grown from a small bracelet company to become the go-to source for exclusive artist merchandise, charity collaborations, and premium festival products. In 2015 we began increasing our invol

<p dir="ltr" id="isPasted" style="box-sizing: border-box; margin: 0px 0px 0pt; color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1.38;">Since the launch of our website in 2012, Electric Family has grown from a small bracelet company to become the go-to source for exclusive artist merchandise, charity collaborations, and premium festival products.&#xA0; In 2015 we began increasing our involvement in artist merchandise management. Since then, we&#x2019;ve watched the demand for high-quality merch continually increase at a remarkable rate. That growth is continuing today and is showing no signs of slowing down. As a response to this overwhelming demand, we are stoked to officially introduce the Electric Family Artist Merchandise Superstore; a first-of-its-kind marketplace experience featuring a wide range of clothing, accessories, jewelry, music, and goods from your favorite artists, record labels, music festivals, and brands. Superstore features:<ol><li>Shop merch and music from your favorite artists, record labels, music festivals, and brands, as well as Electric Family branded goods, all on electricfamily.com</li><li>All orders, including orders containing products from multiple brands and artists, ship at once in real-time from the EF fulfillment center in Los Angeles, CA</li><li>Shop exclusive Electric Family charity collabs and LTD artist merch not available anywhere else</li><li>Save on shipping costs by ordering merch from multiple artists or brands and having it shipped in one package</li><li>Discover new artists and brands that we know you&#x2019;ll love</li><li>Make an impact when you shop - many products in the superstore benefit a cause or multiple causes</li></ol> <ul><li>Shop merch and music from your favorite artists, record labels, music festivals, and brands (including Electric Family!)</li></ul> <ul><li>Save on shipping &#xA0;by ordering merch from multiple artists or brands and having it shipped in one package from the EF fulfillment center in Los Angeles, CA</li></ul> <ul><li>Access exclusive Electric Family charity collabs and LTD artist merch not available anywhere else</li></ul> <ul><li>Discover new artists and brands that we know you&#x2019;ll love</li></ul> <ul><li dir="ltr">Make an impact when you shop - many products in the superstore benefit a cause or multiple causes</li></ul>

ABOUT THE EF SUPER STORE

FAM Points is our reward-based point system where you can earn points to spend on your next purchase! For every $1 spent, you will earn 10 FAM Points. You can cash out your FAM Points to earn:• $5 Off Coupon - 500 FAM Points• $10 Off Coupon - 1000 FA

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 24px; color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">FAM Points is our reward-based point system where you can earn points to spend on your next purchase! For every $1 spent, you will earn 10 FAM Points.<p style="box-sizing: border-box; margin: 0px 0px 24px; color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You can cash out your FAM Points to earn: &#x2022; $5 Off Coupon - 500 FAM Points &#x2022; $10 Off Coupon - 1000 FAM Points &#x2022; $25 Off Coupon - 2000 FAM Points &#x2022; $5 Gift Card(s) - 500 FAM Points (Additive in multiples of 500 FAM Points)<p style="box-sizing: border-box; margin: 0px 0px 24px; color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://www.electricfamily.com/pages/rewards" rel="noopener noreferrer" style="box-sizing: border-box; color: rgb(0, 0, 0); text-decoration: none; background-color: transparent;" target="_blank">Click here</a> to sign up for an account and to earn your first 250 FAM Points instantly! Do you have additional questions? Submit a ticket through our help portal!&#xA0;

WHAT ARE FAM POINTS?

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ABOUT THE EF SUPERSTORE

DID MY ORDER GO THROUGH?

WHAT SHOULD I DO IF I ENTERED AN INCORRECT SHIPPING ADDRESS?

CAN I MODIFY OR CANCEL MY ORDER?

WHY WAS MY ORDER CANCELED?

ACCEPTABLE FORMS OF PAYMENT

WHY WAS I CHARGED MULTIPLE TIMES?

MY CREDIT/DEBIT CARD ISN’T GOING THROUGH

WHAT IS A NON-STERLING TRANSACTION FEE?

ORDERS & PAYMENTS

OUR SHIPPING PROCESS

PROCESSING TIME

I PAID FOR EXPEDITED SHIPPING, WHY HASN'T MY ORDER SHIPPED?

HOW DO I TRACK MY ORDER?

WHEN WILL I RECEIVE MY ORDER?

INTERNATIONAL TAXES AND CUSTOMS FEES

CAN I HAVE MY PACKAGE SHIPPED TO A HOTEL?

WHAT DO I DO IF MY PACKAGE IS RETURNED TO SENDER?

WHERE IS MY ORDER SHIPPING FROM?

WHAT DO I DO IF THERE IS AN ISSUE WITH MY TRACKING LINK?

WHAT DO I DO IF THERE IS AN ISSUE WITH THE ITEM I RECEIVED?

SHIPPING

OUR RETURN POLICY

DAMAGED OR DEFECTIVE ITEMS

HOW DO I START A RETURN?

RETURNS PORTAL

WHAT IS CORSO GREEN SHIPPING PROTECTION?

WHY DOES CARBON OFFSET MATTER AND HOW DOES IT WORK?

HOW DO I FILE A CLAIM?

CORSO GREEN SHIPPING PROTECTION

ABOUT E-GIFT CARDS

USING A GIFT CARD

CAN I USE MORE THAN ONE DISCOUNT CODE ON MY ORDER?

CAN I USE A DISCOUNT CODE AND A GIFT CARD AT THE SAME TIME?

CAN I ADD A DISCOUNT CODE TO MY ORDER AFTER IT HAS ALREADY BEEN PLACED?

CAN I GET A DISCOUNT CODE?

GIFT CARDS & DISCOUNTS

HOW SHOULD I WASH MY NEW GARMENT OR ITEM?

GARMENT CARE INSTRUCTIONS