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Electric Family

<article id="isPasted" style="box-sizing: border-box; display: block; position: relative; color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div itemprop="articleBody" style="box-sizing: border-box; margin-bottom: 40px; font-size: 16px;"><p style="box-sizing: border-box; margin: 0px 0px 24px;">All orders ship from our fulfillment center in Los Angeles, CA.</p></div><div style="box-sizing: border-box; margin-bottom: 24px;"><br></div></article><footer style="box-sizing: border-box; display: block; margin-bottom: 24px; color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></footer>

All orders ship from our fulfillment center in Los Angeles, CA.

WHERE IS MY ORDER SHIPPING FROM?

SHIPPING

DID MY ORDER GO THROUGH?

WHAT SHOULD I DO IF I ENTERED AN INCORRECT SHIPPING ADDRESS?

CAN I MODIFY OR CANCEL MY ORDER?

WHY WAS MY ORDER CANCELED?

ACCEPTABLE FORMS OF PAYMENT

WHY WAS I CHARGED MULTIPLE TIMES?

MY CREDIT/DEBIT CARD ISN’T GOING THROUGH

WHAT IS A NON-STERLING TRANSACTION FEE?

ORDERS & PAYMENTS

OUR SHIPPING PROCESS

PROCESSING TIME

I PAID FOR EXPEDITED SHIPPING, WHY HASN'T MY ORDER SHIPPED?

HOW DO I TRACK MY ORDER?

WHEN WILL I RECEIVE MY ORDER?

INTERNATIONAL TAXES AND CUSTOMS FEES

CAN I HAVE MY PACKAGE SHIPPED TO A HOTEL?

WHAT DO I DO IF MY PACKAGE IS RETURNED TO SENDER?

WHAT DO I DO IF THERE IS AN ISSUE WITH MY TRACKING LINK?

WHAT DO I DO IF THERE IS AN ISSUE WITH THE ITEM I RECEIVED?

OUR RETURN POLICY

DAMAGED OR DEFECTIVE ITEMS

HOW DO I START A RETURN?

RETURNS PORTAL

WHAT IS CORSO GREEN SHIPPING PROTECTION?

WHY DOES CARBON OFFSET MATTER AND HOW DOES IT WORK?

HOW DO I FILE A CLAIM?

CORSO GREEN SHIPPING PROTECTION

ABOUT E-GIFT CARDS

USING A GIFT CARD

CAN I USE MORE THAN ONE DISCOUNT CODE ON MY ORDER?

CAN I USE A DISCOUNT CODE AND A GIFT CARD AT THE SAME TIME?

CAN I ADD A DISCOUNT CODE TO MY ORDER AFTER IT HAS ALREADY BEEN PLACED?

CAN I GET A DISCOUNT CODE?

GIFT CARDS & DISCOUNTS

ABOUT THE EF SUPER STORE

WHAT ARE FAM POINTS?

ABOUT THE EF SUPERSTORE

HOW SHOULD I WASH MY NEW GARMENT OR ITEM?

GARMENT CARE INSTRUCTIONS

WHERE IS MY ORDER SHIPPING FROM?Updated a year ago