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Electric Family

<p><span id="isPasted" style="color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Once your order has shipped you will receive a tracking link via email. From there you will be able to track your order. If you did not receive a tracking link please reach out to customer service via our help portal.</span></p>

Once your order has shipped you will receive a tracking link via email. From there you will be able to track your order. If you did not receive a tracking link please reach out to customer service via our help portal.

HOW DO I TRACK MY ORDER?

SHIPPING

DID MY ORDER GO THROUGH?

WHAT SHOULD I DO IF I ENTERED AN INCORRECT SHIPPING ADDRESS?

CAN I MODIFY OR CANCEL MY ORDER?

WHY WAS MY ORDER CANCELED?

ACCEPTABLE FORMS OF PAYMENT

WHY WAS I CHARGED MULTIPLE TIMES?

MY CREDIT/DEBIT CARD ISN’T GOING THROUGH

WHAT IS A NON-STERLING TRANSACTION FEE?

ORDERS & PAYMENTS

OUR SHIPPING PROCESS

PROCESSING TIME

I PAID FOR EXPEDITED SHIPPING, WHY HASN'T MY ORDER SHIPPED?

WHEN WILL I RECEIVE MY ORDER?

INTERNATIONAL TAXES AND CUSTOMS FEES

CAN I HAVE MY PACKAGE SHIPPED TO A HOTEL?

WHAT DO I DO IF MY PACKAGE IS RETURNED TO SENDER?

WHERE IS MY ORDER SHIPPING FROM?

WHAT DO I DO IF THERE IS AN ISSUE WITH MY TRACKING LINK?

WHAT DO I DO IF THERE IS AN ISSUE WITH THE ITEM I RECEIVED?

OUR RETURN POLICY

DAMAGED OR DEFECTIVE ITEMS

HOW DO I START A RETURN?

RETURNS PORTAL

WHAT IS CORSO GREEN SHIPPING PROTECTION?

WHY DOES CARBON OFFSET MATTER AND HOW DOES IT WORK?

HOW DO I FILE A CLAIM?

CORSO GREEN SHIPPING PROTECTION

ABOUT E-GIFT CARDS

USING A GIFT CARD

CAN I USE MORE THAN ONE DISCOUNT CODE ON MY ORDER?

CAN I USE A DISCOUNT CODE AND A GIFT CARD AT THE SAME TIME?

CAN I ADD A DISCOUNT CODE TO MY ORDER AFTER IT HAS ALREADY BEEN PLACED?

CAN I GET A DISCOUNT CODE?

GIFT CARDS & DISCOUNTS

ABOUT THE EF SUPER STORE

WHAT ARE FAM POINTS?

ABOUT THE EF SUPERSTORE

HOW SHOULD I WASH MY NEW GARMENT OR ITEM?

GARMENT CARE INSTRUCTIONS

HOW DO I TRACK MY ORDER?Updated a year ago