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Electric Family

<p><span id="isPasted" style="color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Unfortunately, we are unable to retroactively apply a discount code to your order. If you are having trouble using a discount code that you are sure is active and you have not used in the past, you can contact us through our help portal and we will do our best to help you find a solution.</span></p>

Unfortunately, we are unable to retroactively apply a discount code to your order. If you are having trouble using a discount code that you are sure is active and you have not used in the past, you can contact us through our help portal and we will d

CAN I ADD A DISCOUNT CODE TO MY ORDER AFTER IT HAS ALREADY BEEN PLACED?

GIFT CARDS & DISCOUNTS

DID MY ORDER GO THROUGH?

WHAT SHOULD I DO IF I ENTERED AN INCORRECT SHIPPING ADDRESS?

CAN I MODIFY OR CANCEL MY ORDER?

WHY WAS MY ORDER CANCELED?

ACCEPTABLE FORMS OF PAYMENT

WHY WAS I CHARGED MULTIPLE TIMES?

MY CREDIT/DEBIT CARD ISN’T GOING THROUGH

WHAT IS A NON-STERLING TRANSACTION FEE?

ORDERS & PAYMENTS

OUR SHIPPING PROCESS

PROCESSING TIME

I PAID FOR EXPEDITED SHIPPING, WHY HASN'T MY ORDER SHIPPED?

HOW DO I TRACK MY ORDER?

WHEN WILL I RECEIVE MY ORDER?

INTERNATIONAL TAXES AND CUSTOMS FEES

CAN I HAVE MY PACKAGE SHIPPED TO A HOTEL?

WHAT DO I DO IF MY PACKAGE IS RETURNED TO SENDER?

WHERE IS MY ORDER SHIPPING FROM?

WHAT DO I DO IF THERE IS AN ISSUE WITH MY TRACKING LINK?

WHAT DO I DO IF THERE IS AN ISSUE WITH THE ITEM I RECEIVED?

SHIPPING

OUR RETURN POLICY

DAMAGED OR DEFECTIVE ITEMS

HOW DO I START A RETURN?

RETURNS PORTAL

WHAT IS CORSO GREEN SHIPPING PROTECTION?

WHY DOES CARBON OFFSET MATTER AND HOW DOES IT WORK?

HOW DO I FILE A CLAIM?

CORSO GREEN SHIPPING PROTECTION

ABOUT E-GIFT CARDS

USING A GIFT CARD

CAN I USE MORE THAN ONE DISCOUNT CODE ON MY ORDER?

CAN I USE A DISCOUNT CODE AND A GIFT CARD AT THE SAME TIME?

CAN I GET A DISCOUNT CODE?

ABOUT THE EF SUPER STORE

WHAT ARE FAM POINTS?

ABOUT THE EF SUPERSTORE

HOW SHOULD I WASH MY NEW GARMENT OR ITEM?

GARMENT CARE INSTRUCTIONS

CAN I ADD A DISCOUNT CODE TO MY ORDER AFTER IT HAS ALREADY BEEN PLACED?Updated a year ago